Common questions
Can I cancel my subscription? ▾
Yes. Cancel anytime from your account settings. Access continues until the end of the billing period — no partial refunds.
Is my payment secure? ▾
All payments are handled by Stripe, a PCI-DSS Level 1 certified provider. WonaChat never stores your card details.
What does priority matching mean? ▾
Premium users are placed at the front of the match queue, resulting in faster connections during peak hours.
Do gender filters guarantee a match? ▾
Filters strongly increase the likelihood of matching your preference, but availability depends on who is online. If no match is found within 30 seconds, the filter broadens automatically.